Privacy Policy

1. Introduction

Unique Kitchen and Bedroom Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, engage us for kitchen or bedroom design and installation services, or otherwise interact with our business.

Unique Kitchen and Bedroom Ltd is a company registered in England and Wales (Company number 14079842) with our premises at Bury Ave, Hayes, UB4 8LF. We cover most of England.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

2. Data Controller

Unique Kitchen and Bedroom Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have any concerns about how we handle your personal data, please contact us:

• Email: info@uniquekitchenandbedroom.co.uk
• Telephone: 07438 451309
• Post: Unique Kitchen and Bedroom Ltd, Bury Ave, Hayes, UB4 8LF

3. Information We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Identity Data: Full name, title
• Contact Data: Email address, telephone number, postal address
• Project Data: Details relating to your kitchen or bedroom project, measurements, design preferences, photos of your space
• Financial Data: Payment information, invoicing details
• Communication Data: Content of emails, contact form submissions, and other correspondence
• Marketing Preferences: Your preferences for receiving communications from us

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, navigation paths, referral source
• Location Data: General geographic location based on IP address
• Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)

4. How We Use Your Information

We process your personal data for the following purposes:

4.1 To Provide Our Services

• Discussing your kitchen and bedroom requirements
• Preparing designs, quotes, and proposals
• Managing your project from design through to installation
• Processing payments and managing billing
• Providing after-sales support and warranty services

Legal Basis: Performance of a contract, or steps taken at your request prior to entering into a contract (Article 6(1)(b) UK GDPR)

4.2 To Comply with Legal Obligations

• Tax and accounting obligations
• Consumer protection regulations
• Health and safety requirements

Legal Basis: Legal obligation (Article 6(1)(c) UK GDPR)

4.3 To Improve Our Website and Services

• Analysing website usage and performance
• Identifying technical issues and improving user experience

Legal Basis: Legitimate interests in improving our services (Article 6(1)(f) UK GDPR)

4.4 To Communicate With You

• Responding to enquiries and support requests
• Sending service-related notifications
• Providing updates about changes to our services or policies

Legal Basis: Performance of a contract or legitimate interests (Article 6(1)(b) or 6(1)(f) UK GDPR)

4.5 For Marketing Purposes

• Sending newsletters, project inspiration, and promotional content (only with your consent)

Legal Basis: Consent (Article 6(1)(a) UK GDPR)

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyse website traffic. For full details on the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

We do not load analytics or marketing cookies without your prior consent.

6. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients, as necessary:

• Suppliers and manufacturers for fulfilling your order
• Sub-contractors and installers working on your project
• Cloud hosting and IT infrastructure providers
• Email and communication service providers
• Payment processors
• Professional advisers (accountants, auditors, insurers)

7. International Data Transfers

In some cases, your personal data may need to be transferred outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or transfers to countries with adequacy decisions.

8. Data Retention

We retain your personal data in accordance with the following retention periods:

• Customer records: 6 years from project completion for warranty and legal compliance
• Accounting records: 6 years from the end of the relevant accounting period
• Website analytics: Aggregated data retained indefinitely; individual data typically retained for 26 months
• Enquiry data: 2 years from last contact if no business relationship is established
• Marketing data: Until you unsubscribe or withdraw consent

9. Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at info@uniquekitchenandbedroom.co.uk or visit our Data Subject Rights page.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.

11. Children's Privacy

Our services are not directed at children. We do not knowingly collect personal data from children under 16.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

15. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@uniquekitchenandbedroom.co.uk
• Telephone: 07438 451309
• Address: Unique Kitchen and Bedroom Ltd, Bury Ave, Hayes, UB4 8LF